How it works
5 steps. Treatment without the worry.
You are not left alone in an unfamiliar healthcare system. Every client goes through the same journey, refined in detail over real cases. Here's exactly what happens at each step, from the first inquiry to returning home.
STEP 1 OF 5
Enquiry.
Tell us what concerns you, and we match the direction and the clinic.
STEP 2 OF 5
Plan and price.
You learn the treatment plan and the cost before you arrive, with no surprises on site.
STEP 3 OF 5
The trip.
We arrange the transfer, accommodation and the schedule of appointments.
STEP 4 OF 5
Treatment.
Your coordinator oversees your treatment and stays in touch while it lasts.
STEP 5 OF 5
Return.
You go home with a finished result and a clear plan for the future.
Step by step
- 1
STEP 1 OF 5
Enquiry
Tell us what concerns you, and we match the direction and the clinic.
- We take in the inquiry and clarify the request and preferred language, without making any medical assessment ourselves.
- If available, we pass medical documents to the partner clinic and arrange translation of medical terminology as needed.
- 2
STEP 2 OF 5
Plan and price
You learn the treatment plan and the cost before you arrive, with no surprises on site.
- The clinic prepares a preliminary treatment plan and estimated cost. We pass this to you as is, without our own comments or interpretation.
- We put together a single proposal with the two budgets clearly separated: the cost of treatment and the cost of organizing the trip.
- Once agreed, we sign the agreement and you pay for the concierge services.
- 3
STEP 3 OF 5
The trip
We arrange the transfer, accommodation and the schedule of appointments.
- We book accommodation, transfer and an interpreter around your trip dates.
- We meet you, help you settle into the hotel or apartment, and handle everything logistical on the ground.
- 4
STEP 4 OF 5
Treatment
Your coordinator oversees your treatment and stays in touch while it lasts.
- Your coordinator coordinates your treatment and stays in touch throughout your stay.
- An interpreter joins consultations with the doctor when needed, so nothing gets lost to a language barrier.
- Any organizational matter, such as transfer, schedule changes or day-to-day needs, is handled without involving the clinic.
- 5
STEP 5 OF 5
Return
You go home with a finished result and a clear plan for the future.
- We stay in touch during recovery and help arrange follow-up checkups or telemedicine consultations with the clinic.
- We collect feedback about the trip as a whole, not about the medical outcome, which only the clinic can assess.
- For a repeat treatment or a follow-up visit, you reach out directly to the same, already-familiar team.
Two budgets that never mix
In every proposal, treatment and trip organization are priced separately, so you always see what you pay for and to whom.
Treatment
Paid directly to the licensed partner clinic according to the agreed treatment plan.
Trip organization
Paid separately to Dr. Concierge: accommodation, transfer, interpreter and coordinator support.
Who is responsible for what
Your trip has two sides, and each is responsible for its own part. That way it is clear from the start whom to ask about what.
The Clinic
Establishes the diagnosis, prescribes and performs treatment, and is fully responsible for its outcome.
- Examination and diagnostics
- The treatment plan and the final price after examination
- Carrying out the procedures
- Follow-up exams and medical recommendations
Dr. Concierge
Organizes the trip: clinic coordination, accommodation, transfer, interpreting and support. Does not interfere in medical decisions.
- Choosing the clinic and agreeing the visit dates
- Accommodation and transfer
- An interpreter if needed
- A coordinator who looks after your trip
- Excursions, entertainment and other services on request
Treatment is paid directly to the clinic, concierge services separately.
Ready to get your trip estimate?
Leave your contact in the short form at the top of the page, or send a detailed request below.
Get my trip estimateDr. Concierge is not a medical facility, does not provide medical services and does not guarantee treatment outcomes. All medical decisions are made solely by the partner clinic.